Posted by Mark
So based on the feedback I received in my previous post I got myself an MTC Touch line the day I arrived to Lebanon. I also subscribed to their 500MB package for $19 which is slightly less then what I pay back in Kuwait for the same amount of bandwidth.
My experience didn’t start positively. I got the line and subscribed to Mobile internet at 6PM but I only had my internet activated the next morning. Then I only had EDGE not 3G. I called up customer support and found it very frustrating.
First of all it takes a few minutes of redialing to actually connect to 111. Then when you connect you are FORCED to listen to all the menu options. You can’t skip by pressing the number you want, it doesn’t work that way. You need to hear the automated machine read out ALL the options and only once she is done you can select an option. So what should be a 10 second process is suddenly a minute long. I spoke to customer support 3 times and it was frustrating all 3 times since they couldn’t solve my issue. One guy said I should wait till its 24 hours since I signed up, another said to call again after 24 hours and they would register a complaint, another said I should visit the service center. When I asked for the APN information one guy told me he didn’t have it and I should visit their website. Actually one guy refused to file a complaint even because according to him the service was working since I got EDGE. I told him aren’t you guys advertising 3G? Aren’t you guys advertising the fastest mobile internet? My phone works with 3G and I’m only getting EDGE not the 3G you promised so the service is NOT working.
Anyway finally after spending around 20 minutes on the line mostly on hold a guy got back to me after discussing it with one of his IT guys. This is how I was able to activate 3G on my iPhone 4s based on their instructions:
- Go to network settings and choose Alfa as my operator
- Then after I do that I should swap it back to automatic
- Turn off and on the iPhone
- Voila, 3G is now active
I thought that was strange but hey, it worked and that’s all I cared for. If the guy told me to stand on my foot while shaking the phone over my head I would have done that if it meant getting 3G working.
And yes, 3G on the iPhone is great. It’s fast and I love it. Earlier I went and parked under this old railway track in Jounieh and got online with my MacBook while tethering to my iPhone and the connection was great. I used to hate coming to Lebanon because of the terribly slow internet connection but now it’s suddenly become a joy. I also have 3G up in my house in Seheili (around 10 minutes after Jeita) which is also great. So right now I’m extremely happy with my 3G on MTC Touch.