I needed a police certificate for my wife and I last week so I called LibanPost to see if they can deliver it quickly enough. After several attempts to get someone on the phone, the operator told me that the police certificate costs 13,000 and that I have to pay an extra 15,000 to have it delivered, so a total of 28,000 for this piece of paper. Moreover, since this is a police record, you can’t do it on someone else’s behalf, so it will cost me 56,000LL in total, which is totally not worth it! In fact, if my wife and I go to the General Security, the whole thing would cost us 4,000 LL.
The Home Service is a very useful service and I understand putting a flat rate for the Home Service, even though I believe it should be less inside Beirut, but why is the police record priced at 13,000 when it only costs 2,000?
Mikati’s gotta eat
Dear Najib:
We would like to start by thanking you for appreciating the convenience of LibanPost’s Home Service which was created to facilitate the life of our customers by offering them all our Post Office services from the comfort of their chair at home or in their office.
The pricing of that service was done with care and aligned with similar services, even much lower than the actual practice.
Yet, we believed that the input on some services could seem high and we decided lately to revisit it, creating three different tariffs depending on the type of transaction and the effort done by LibanPost.
So we do understand your concern regarding the cost.
However we would like to correct your misunderstanding for the breakdown of the cost of the service you pointed out in your post.
– The Sejjel Adli’s basic cost is 9,000 LBP, and once done, it is delivered to your address. We do offer add-ons that are optional; the SMS at 1,000 LBP (in which we send you a message once your formality is complete) and Delivery Plus at 3,000 LBP (which means that if we do not find you at home at the second attempt, we will call you to make sure you are home to receive it). The total becomes 13,000 LBP. Despite the fact that it is more expensive than doing it yourself, it stays a very competitive price compared to other service providers who offer the same service in Lebanon.
It is certain that you can do this formality yourself at a lower price by taking time, parking your car, buying stamps, and queuing to get it done, but this remains your choice and we do respect the choices you make.
We are sorry for any misunderstanding or inconvenience and we hope to satisfy you in the future.