Roadster Diner need to expand their call center ASAP!

Let me start by saying that, in my opinion, Roadster Diner has the best customer service out of all restaurants in Lebanon. I think that the staff is very well trained and the service is of the highest quality, and if they do ever manage to make a mistake, they make up for it by being apologetic and offering free desserts, meals etc..

I’ve noticed how other restaurants are adopting the same standards as Roadster Diner’s (like when the operator answers your call, he/she says her name, so that you know who you’re talking to)

I order Roadster Diner at lunchtime a couple of times a week, but lately it is becoming extremely annoying trying to get through to their delivery call center. I tried calling them for over 20 minutes today but got a busy line every single time.

A couple of weeks ago, one of the operators told me that they have 5 lines for the Beirut area and that during peak hours all of them are busy.

If anyone from Roadster Diner or anyone who knows someone who works on Roadster Diner’s management team is reading this, can you please try to solve this issue? If you can’t get more lines, at least get a call waiting system, this way the customer knows that his/her order is going to be taken within a couple of minutes.

28 thoughts on “Roadster Diner need to expand their call center ASAP!

  1. Leila

    we were talking about the SAME issue today me and my friend.. actually i stopped calling roadster at lunch time bec it’s simply impossible to get a line.
    about 3 months ago i called the call center and asked to talk to the manager, and i gave her the “zaffe”.. she explained that they are planning on expanding their call center. i guess they “still r” and honestly i don’t see it happening any time soon.
    anyway she gave me her number as vip ;)
    and now i don’t wait anymore!!! nananaaaaaa

    Reply
  2. Leila

    hmmm this is tricky.. i mean i met chahe and he’s really nice.. but najib is my friend too…
    i wish there was some “WAY” that can help me make my choice!! ;)

    Reply
  3. Chahe

    mmmm… maybe I could interest you in another round at Kayan :) Danielle you can join too if you want, I always read your blog, you sound pretty cool. I liked the “Rain, with a chance of mini skirts”, it was hilarious!

    Reply
  4. Maya

    Dear Rd Lovers,
    Thank you so much for your patience in the wait of expanding our telephone lines at our Beirut Delivery Center. Please rest assured that your request has been implemented and that we have already requested from Ogero to add two other lines, so now it is just a matter of time and hopefully you won’t be waiting that long to place your order.
    Thank you again for your understanding.

    Sincerely,
    Maya Bassil
    Customer Service Manager

    Reply
  5. Maya

    Dear Najib,
    We did receive your email as well as Chahe’s and it has been forwarded to our Marketing Manager whom will contact you soon or you can also reach her on 04-720 005 ext 122 and her email is randa@roadsterdiner.com

    Sincerely,
    Maya Bassil

    Reply
  6. Gianni

    Chahe,

    Now that you mentioned Michelle; for sure I have to book a flight in ASAP. Now let’s ask Michelle if she’s up to it.

    Ciao

    Reply
  7. Gianni

    Najib,

    You are changing your tune and tone sir. You had said that she was free and hot.:D

    Now I think the most important is whether she’s willing or not as I am assuming besides her hot physique she packs an intellectual wallop as well.

    Reply
  8. Gianni

    LOL Chahe, she must be a star and a looker for you a Najib coveting her. Now I have a feeling that if Michelle is reading these she would be furious if you were to send her pics to anyone. Let’s hear from her first.

    Reply
  9. Michele

    Well I’m always game for nice drinks n a great company n urs signor Gianni will definitely be interesting!

    And Chahé… Khellog nestir! ;)

    Reply
  10. Gianni

    Michelle,

    Interesting? How so? I’m intrigued. I will be in the area and may be drop by Beirut in the first week of the year. Maybe we can hook up then. That is; if your admirers (protectors?) Chahe & Najib acquiesce.

    Reply
  11. Pingback: Roadster Still The Best Diner In Lebanon! - Blog Baladi

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