A friend of mine went on the MTC website yesterday to see how he can upgrade his 3G plan from 500Mb to 1Gb as he has been exceeding his consumption by some 300-400Mb every month.
Noting that he had not received his invoice statement yet nor an SMS from MTC, he followed the instructions on the website and de-activated his 500Mb plan and then moved on to activate the 1Gb plan.
It wasn’t working so he called MTC hotline who informed him that he will have to wait until the next cycle (his cycle was on the 15th) to activate the new plan and that he will have to stay a whole month without internet. Best practice is to de-activate the plan one day before the cycle ends and then re-activate it the next day.
What sort of non-sense is that? Why can’t MTC simply upgrade the plan and that’s it?
Added to that, MTC can easily make money from such customers who wish to upgrade their plans even if it meant paying extra and they say no?