MTC Touch needs to do a better job communicating to its customers!

I was expecting an important email today. I was checking my BlackBerry every 5 minutes to see if the red light was blinking. It was 3 pm when I decided to check the inbox on my laptop and I saw that I had received the email at 10 am! The BB service was down!

I called MTC to see what was the matter; the operator told me there was a problem with the server. It would have been nice to receive an SMS by MTC telling its BB customers that the service is down!

2 thoughts on “MTC Touch needs to do a better job communicating to its customers!

  1. htp

    If BB service is down, your “3G” or “EDGE” network should disappear and go back to “edge” or even “GSM”.

    Blame yourself.

    Reply

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