Roadster diner is one of the most popular diners in Lebanon, and my favorite, and i am not saying that just cause of their really good food. Their customer service is impeccable and believe it or not, this is something very hard to find in Lebanon.
Yesterday, i ordered two sandwiches (Lemon Turkey) and a drink for a friend and myself. 17 minutes later, the order was here, even quicker than a fast food place. However, one of the sandwiches was a Tuna melt not a Lemon Turkey. I called them and reported the error, they apologized and sent 10 minutes later the correct sandwich (Free of charge of course and without taking the wrong one).
Added to that, they called me today to apologize for the error again and thanked me for calling.
Did u feel all warm and fuzzy when they called you?
Roadster sucks I don’t know what you’re on about.
Roadster sucks ?? well its the best one we have here that’s for sure.
Chou khallayt lal Crepaway iza hek or Bob’s or Deek Duke or or or …
Chahe,
I actually started feeling hungry 🙂
The customer service @ Roadster really is great! My Girlfriend once got some “exotic” toppings in her salad, they replaced it and offered her a couple of free meals and desserts + some free deliveries.
She shouldn’t have received the additional stuff to begin with, but errors happen and in Lebanon some restaurants would have accused you of adding that stuff yourself.
Ummm..as an American I have to say I agree with Najib..and I have to say that the people at Roadsters know what they’re doing..
OH! And I love the fact that they serve CHEX Mix as their bar snack!
It’s funny, I ordered from them yesterday as well! You should definitely try the chicken quesadilla. AMAZING.
Eliedh, what kind of exotic toppings???
Mark,
I am assuming a bug or some hair 🙂
It was a bug, a friend of mine who worked for some time in the kitchen of a restaurant told me that the lettuce in restaurants usually comes pre-washed and cut, so they might not be directly responsible for the mistake.