Let me start by saying that, in my opinion, Roadster Diner has the best customer service out of all restaurants in Lebanon. I think that the staff is very well trained and the service is of the highest quality, and if they do ever manage to make a mistake, they make up for it by being apologetic and offering free desserts, meals etc..
I’ve noticed how other restaurants are adopting the same standards as Roadster Diner’s (like when the operator answers your call, he/she says her name, so that you know who you’re talking to)
I order Roadster Diner at lunchtime a couple of times a week, but lately it is becoming extremely annoying trying to get through to their delivery call center. I tried calling them for over 20 minutes today but got a busy line every single time.
A couple of weeks ago, one of the operators told me that they have 5 lines for the Beirut area and that during peak hours all of them are busy.
If anyone from Roadster Diner or anyone who knows someone who works on Roadster Diner’s management team is reading this, can you please try to solve this issue? If you can’t get more lines, at least get a call waiting system, this way the customer knows that his/her order is going to be taken within a couple of minutes.
I sometimes have to wait 20 minutes before i am able to call and order.
we were talking about the SAME issue today me and my friend.. actually i stopped calling roadster at lunch time bec it’s simply impossible to get a line.
about 3 months ago i called the call center and asked to talk to the manager, and i gave her the “zaffe”.. she explained that they are planning on expanding their call center. i guess they “still r” and honestly i don’t see it happening any time soon.
anyway she gave me her number as vip 😉
and now i don’t wait anymore!!! nananaaaaaa
Hi Leila! what are the odds of u sending me the VIP number? 🙂 Im gonna call them tomorrow and do exactly what you did!
dont give him anything 😛
Pass it to me instead and make him suffer.
I don’t really order during lunch..but at night they are always on point!
Well Miss Danielle,
We dont all go out for lunch 😀
hmmm this is tricky.. i mean i met chahe and he’s really nice.. but najib is my friend too…
i wish there was some “WAY” that can help me make my choice!!
mmmm… maybe I could interest you in another round at Kayan 🙂 Danielle you can join too if you want, I always read your blog, you sound pretty cool. I liked the “Rain, with a chance of mini skirts”, it was hilarious!
I am sure roadster will make it up to you Chahe
Do you want Lynn to come along too?
yes… yes i do
I think you should invite everyone.
Chahe, it seems that u have a big appetite today? 😉
No problem Gianni you can come too, we’ll bring Michele as well, maybe you can show us if you got game 🙂
Dear Rd Lovers,
Thank you so much for your patience in the wait of expanding our telephone lines at our Beirut Delivery Center. Please rest assured that your request has been implemented and that we have already requested from Ogero to add two other lines, so now it is just a matter of time and hopefully you won’t be waiting that long to place your order.
Thank you again for your understanding.
Customer Service Manager
I’ve been trying to reach you guys via your firstname.lastname@example.org email but i got no answers yet concerning a certain request.
Should i forward you the email?
We did receive your email as well as Chahe’s and it has been forwarded to our Marketing Manager whom will contact you soon or you can also reach her on 04-720 005 ext 122 and her email is email@example.com
Wow that was quick! i had just commented when i got a call from Randa 🙂
Thank you Maya and have a great day.
Now that you mentioned Michelle; for sure I have to book a flight in ASAP. Now let’s ask Michelle if she’s up to it.
Hmm Michelle is mine Gianni. You have to take my permission first 😛
You are changing your tune and tone sir. You had said that she was free and hot.:D
Now I think the most important is whether she’s willing or not as I am assuming besides her hot physique she packs an intellectual wallop as well.
Gianni, send me ur pic, ill send u a pic of michele
LOL Chahe, she must be a star and a looker for you a Najib coveting her. Now I have a feeling that if Michelle is reading these she would be furious if you were to send her pics to anyone. Let’s hear from her first.
Maybe we should turn this site into a dating service, datebaladi.com
Well dating with a gourmet spin to it ;p
Well I’m always game for nice drinks n a great company n urs signor Gianni will definitely be interesting!
And ChahÃ©… Khellog nestir! 😉
Interesting? How so? I’m intrigued. I will be in the area and may be drop by Beirut in the first week of the year. Maybe we can hook up then. That is; if your admirers (protectors?) Chahe & Najib acquiesce.