I was craving a burger all week and decided to forget my diet on Saturday and have a burger at Classic Burger Joint in Jal el Dib.
This post is not a review of the place but a funny incident that we had and that would only happen in Lebanon.
We came in and sat down and ordered our burgers. Some 20 minutes later, while we were eating, electricity went off and UPSes start beeping. The place was closed, AC and ventilation were off, and the grill was still on.
CBJ’s staff were expecting the famous “moteur” to get the electricity back on but it did not happen and we had to wait some 20 minutes until it came back. Meanwhile, the place was filled with smoke from the grill and even though there were nice smells, we were almost suffocating.
After opening few windows and making some calls, electricity went finally back on but the good thing is that the management did not charge anyone for their meals because of that incident.
Considering how bad the customer service is generally in Lebanon, CBJ management’s gesture was excellent noting that I insisted that this is Lebanon and such things happen but they wouldn’t let me pay.
PS: If you notice in the picture above, they gave me the archaic Mirinda bottle when I asked for one while they had cans for the seven up. I didn’t even know those Mirinda bottles still existed.
i dont want to sound bias but these guys have the best burger and their service is excellent
(the other Joe)
Najib, at what time do you recommend visiting the place so we can get a free meal 😀
Considering I went there around 4 and electricity went off and it was a Monday, I suggest Mondays, Wednesday, Fridays at 4 and Tuesdays and Thursdays at 2.
(just kidding, i’m sara )
Free meal you say? Classic just opened last night in Down Town beirut at the Samir Kassir pool, and they’re on soft opening…so many things can go wrong 😉 try your luck!
Ok, so Najib’s tip of the week to get a free burger at the CBJ is to go when the power outage is just around the corner, and send a friend to trip the switch on the generator… Cool 🙂
Lol u all guys think like Phoenicians and that is not a compliment 😛
The tip was that CBJ customer service is great and that they handled such a tricky situation in the best way possible.
That’s really amazing! Glad to hear at least one person understands the meaning of customer service! Go CBJ! You rock!
@Joe: Yeap, best burgers and customer service hands down. I love that place!
@Najib: next time you’re off diet ask for their chocolate cake 😉
Finally someone is doing the same kind of service as in the US where: If your burger is not cooked to your liking you get another one for free and If the pizza delivery guy is late you don’t pay. Can’t relate to your experience though, power was never interrupted in my 8 years here! 🙂
hahaha you are so funny…love that place!
the 7up is in a can since it is “Diet”. standard 7up pepsi and mirinda are served in the old glass bottles