I never had to return tickets to the Virgin Ticketing Box Office until now and I just figured out there’s no refund policy but I couldn’t understand why.

I bought my mum a ticket to Magida el Roumi’s concert on the 25th of June 2011 but she no longer can go cause she got invited to a wedding. The ticket cost me 115,000 LL.

My question is:
– Why can’t I return the ticket if the concert is due in one month? Shouldn’t there be a time frame within which we can return our tickets?

Suppose the ticket holder had an accident or an injury or God forbid died. He also can’t refund?

Last but not least, what’s in it for them if I refund it or not? Tickets are getting sold out weeks if not months before the concert.