One of my friends just moved into his new house and wanted to get a decent internet connection, so he called several companies and chose what he thought was the best plan for him. The internet supplier called him few weeks later and here’s the conversation that took place:
X:Hello
Hi
X: We are contacting you regarding the internet plan you’ve requested. U asked for the 6mb plan right?
Correct
X: Unfortunately ur phone line cannot handle more than 2mb
How come?
X: We r not responsible for that. We just check with Ogero. So which plan do u want? The 4mb or 6mb?
I dont get it. U just told me I can’t have more than 2mb
X: Yes sir but we only offer 4 and 6mb for this plan.
But I can’t use any of them. You just told me that. You want to pay for a speed I can’t use?
X: Of course not but these are the offers we have.
U do realize half of Lebanon can barely get 1 or 2mb right?
X: You should contact Ogero for that. We are not responsible.
Ok I will do and let u know
X: Great so I sign you up for the 4mb plan? Right?
What?
X: I just want to know which plans u r choosing.
Dude Chou ostak? Why would I pay for a connection I can’t use? I ‘ll see what to do and let u know.
X: ok I’ll keep it as 4mb for now.
Whatever. Bye
I am currently signed up at my parents’ place to the 2MB Ogero connection (minimum speed) yet their phone line cannot handle more than 1MB and I’ve been asking for years if we can fix this problem but in vain. The only way to get a decent connection outside Beirut is through a 3G/4G dongle even if it costs more.
Sodetel for sure
They suck.
Or wise, I’ve had a very similar conversation with salespeople and tech support people from wise, at least once a week, ever since the upgrades in july. My subscription was automatically upgraded to 2mbps but till this day they “can’t” provide us with more than 1mbps. Bottom line we are not only getting slow and unstable internet, we are being charged for something they can’t provide. I have a feeling we are being ripped off!
Feeling ?? LOL
the mobile companies are not better either.
I got a new cell phone 6 months ago i took a day off and went to the touch and asked for a new 4g sim card. and i specified the mobile so they know that it was 4g enabled.
after after i used it for like a month i noticed that i am not using 4g . i called them to know if there is some setting to correct they told me that my sim is 3g. i told him that i was clear that i need the 4g sim. he said “bikoun masem3ak mazbout” … so up to date i am not able to get there to have my 4g sim. and even though it is always stating “H” in dekwaneh and mansourieh . i barely have a little 0.1 sec of 3G every now and then 🙂