Is anyone using a Netgear DSL modem with their IDM account? I bought a new Netgear model to replace the Thomson one I got from IDM but I can’t seem to get the Netgear modem to connect. I called up support but they don’t have details on all the settings. I know it’s PPPoE and the VPI/VCI is 0/35 but that’s the only information I’ve gotten from them and it doesn’t seem to be enough since my modem isn’t connecting. Any help would be appreciated!
I don’t think anyone can help you more than IDM support and if the support agent couldn’t help i think you should escalate your case. On the other hand, i think that there are specific modems that can connect to DSL Service in Lebanon, and NETGEAR might be unsupported! Once again if you don’t find any support from the support agent, i think you should escalate and i know that IDM has a good CRM, so they won’t let you wait for long time before solving your case.
Have a nice day …
VPI/VCI is 8/35