A friend of mine went on the MTC website yesterday to see how he can upgrade his 3G plan from 500Mb to 1Gb as he has been exceeding his consumption by some 300-400Mb every month.
Noting that he had not received his invoice statement yet nor an SMS from MTC, he followed the instructions on the website and de-activated his 500Mb plan and then moved on to activate the 1Gb plan.
It wasn’t working so he called MTC hotline who informed him that he will have to wait until the next cycle (his cycle was on the 15th) to activate the new plan and that he will have to stay a whole month without internet. Best practice is to de-activate the plan one day before the cycle ends and then re-activate it the next day.
What sort of non-sense is that? Why can’t MTC simply upgrade the plan and that’s it?
Added to that, MTC can easily make money from such customers who wish to upgrade their plans even if it meant paying extra and they say no?
I just had a similar issue here in Kuwait. I also had the 500MB plan and was exceeding it so I went the other day to upgrade and the chick told me the same thing, you will deactivate 500MB now and stay without internet until the cycle begins on the 23rd. So i was like fuck it.
The next day I went to another branch to try again and the chick there was able to upgrade me to 1GB without an issue. I have 500mb from now till the end of my cycle and then 1GB.
Oh well let’s see what happens here if MTC will be able to do something about it or not. I already emailed them and tweeted them.
This is all caused by the monopoly in our telecom sector, there is no incentive for companies to provide customer the best service possible since there is no competition and there is a monopoly handled by 2 companies which are both directly owned by the Government.
they don’t care if your friend will stay around one month without internet, they don’t care if the calls quality is very bad, they don’t care if there are still some regions in Beirut and mount lebanon without 3G coverage, they are about NOTHING that could facilitate the life of their customers!
bass ma l 7a2 3al alfa w l mtc, l 7a2 3al 7mar wazir l i ttisaleit…..
hayde dawle hay?!?!?! … enta lek malla ta2es !! 😛
Chick!! What the hell are you talking about! There are no chicks in Kuwait to start with let alone at a mobile company booth! I will not be a racist and say what kind of people work there.
“Chick”????? Saying the word “chick” to refer to a woman ya Marc, doesn’t make u cool at all, neither the word F.
Misogyny par excellence!
i was about to comment it … but i thought i’d leave that job for a lady … and about the “f” its a necessaty, he had to say, and express himself… ma ba3ref chou lma2soud, ma7ada bya3ref.