I got myself a new MacBook Pro for Christmas and decided few months later to buy an iPhone 7 plus to use as my work line. I’m still getting used to the MacBook and I’m loving the battery life but my iPhone has been acting up for months now and I can’t tell if it’s a software or hardware issue. I got both devices from the Apple Store in the US.
What happened?
Two months ago, I was talking to a friend when he suddenly couldn’t hear me anymore ( on normal phone calls only NOT Whatsapp or FaceTime) and the issue persisted for almost 3 weeks before it got fixed by itself. I asked around and texted a couple of friends who work for Apple and all of them told me it’s most probably a software issue.
Ten days ago, the same problem happened again, except this time no one could hear me on normal calls and FaceTime but Whatsapp was still working. I googled again, found out that this issue was on all models then I read tons of threads on that matter and tried all the fixes out there (except a hard reset) but the problem persisted.
What to do?
The safest option would be to return it to the Apple Store and get a replacement, but then I’d have to clean it up and back everything up and it’s a real hassle with our shitty connection. My brother & mother are leaving to the US in a couple of weeks so I have till then to make up my mind 😀
Has anyone faced a similar issue? Any idea what this is about?
Hey,
I have the same issue but on my iPhone 6s
On some random cases, I couldn’t hear anything when put directly to my ear, whether it is a phone call or a Whatsapp voice message. The same could happen when using my earphones. However, when I put my speakers loud, I can hear the voice message or the other person normally. Sometimes, when I put off the speakers, the situation can be back to normal but most of the times the issue persists. Same happens when using my earphones.
Some other times, when sending Whatsapp voice messages, it appears at the end that it didn’t record anything.
Nothing fixes it except turning the phone off and then on, and then it could work for 3 days or just 10min
Same issues started to happen on my friend’s iPhone 7
I am still struggling to find a reproducible test case so I can report it in a case to Apple :).